Privacy Policy

Effective Date: May 12, 2026
Website: sinotrukphilippines.com

This Privacy Policy explains how SINOTRUK PHILIPPINES, operating through sinotrukphilippines.com, collects, uses, stores, protects, and shares personal information from visitors, customers, leads, and users of this website.

We process personal information in accordance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission. The Data Privacy Act protects the privacy of individuals while allowing the legitimate flow of information for business, innovation, and growth.

1. Information We Collect

We may collect the following information when you visit our website, submit a form, request a quotation, inquire about trucks, parts, services, financing, dealership matters, or contact us through the website:

  • Full name
  • Company or business name
  • Email address
  • Mobile number or telephone number
  • Location, city, province, or business address
  • Inquiry details
  • Preferred truck model, unit, parts, service, or financing concern
  • Messages, attachments, or documents you voluntarily submit
  • Website usage data, such as IP address, browser type, device information, pages visited, referral source, and interaction data

We collect information directly from you when you submit website forms, contact us, request a quotation, or communicate with us. We may also collect basic technical data automatically through cookies, analytics tools, server logs, and similar technologies.

2. Purpose of Collection

We collect and process your personal information for legitimate business purposes, including:

  • Responding to inquiries, quotation requests, and service requests
  • Providing information about Sinotruk trucks, products, parts, services, financing, promotions, or dealership-related matters
  • Processing customer leads and sales communications
  • Coordinating with sales, after-sales, technical, financing, logistics, or support personnel
  • Improving our website, marketing, customer service, and business operations
  • Sending updates, offers, or marketing communications, where allowed by law or with your consent when required
  • Preventing fraud, spam, abuse, unauthorized access, or security incidents
  • Complying with legal, regulatory, tax, accounting, and government requirements

The National Privacy Commission states that privacy notices should tell individuals what personal data is collected, how it is collected, and why it is collected.

3. Legal Basis for Processing

We may process your personal information based on one or more of the following:

  • Your consent, when you voluntarily submit your information
  • The need to respond to your inquiry or request
  • The performance of a contract or pre-contractual steps
  • Compliance with legal or regulatory obligations
  • Legitimate business interests, such as sales support, customer service, website security, analytics, and business improvement

Under Philippine data privacy principles, personal information should be processed with transparency, legitimate purpose, and proportionality.

4. Use of Cookies and Analytics

Our website may use cookies, analytics tools, tracking pixels, and similar technologies to:

  • Understand how visitors use the website
  • Improve website performance and user experience
  • Measure marketing campaign performance
  • Remember user preferences
  • Protect the website from spam, abuse, or suspicious activity

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Personal Information

We may share your personal information only when necessary and lawful, including with:

  • Authorized employees, sales personnel, agents, representatives, or business partners
  • Service providers such as website hosting providers, CRM systems, email providers, analytics platforms, advertising platforms, IT support providers, and cloud storage providers
  • Financing, logistics, technical, or after-sales partners when relevant to your inquiry
  • Government agencies, regulators, courts, or law enforcement when required by law
  • Professional advisers such as lawyers, accountants, auditors, or consultants

We do not sell your personal information.

6. Data Storage and Security

We use reasonable organizational, technical, and physical security measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These may include access controls, secure hosting, password protection, website security tools, encryption where appropriate, backups, and limited access to authorized personnel only.

However, no website, server, or online transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary for the purposes stated in this Privacy Policy, including:

  • Responding to your inquiry
  • Managing customer and sales records
  • Providing after-sales support
  • Complying with tax, accounting, legal, and regulatory requirements
  • Resolving disputes
  • Protecting our legitimate business interests

When your personal information is no longer needed, we will securely delete, anonymize, or archive it in accordance with applicable law and internal retention practices.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have rights over your personal information, including the right to:

  • Be informed about how your personal information is collected and processed
  • Access your personal information
  • Object to the processing of your personal information
  • Request correction of inaccurate or outdated information
  • Request deletion or blocking of your personal information, subject to legal limitations
  • Withdraw consent, where processing is based on consent
  • File a complaint with the National Privacy Commission
  • Claim damages where allowed by law

The National Privacy Commission is the Philippine authority that enforces the Data Privacy Act.

9. Marketing Communications

If you provide your contact details, we may send you updates, offers, product information, or promotions related to Sinotruk trucks, services, parts, financing, or dealership matters.

You may opt out of marketing communications by contacting us through the details below or by following the unsubscribe instructions, if available.

Even if you opt out of marketing messages, we may still send you necessary transactional or service-related communications.

10. Third-Party Links

Our website may contain links to third-party websites, social media pages, financing providers, logistics providers, payment platforms, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their respective privacy policies before submitting personal information to them.

11. Children’s Privacy

Our website, products, and services are intended for businesses, professionals, and individuals of legal age who are interested in trucks, commercial vehicles, parts, services, or related business inquiries.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technologies, or data processing practices.

Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

13. Contact Information

For questions, requests, corrections, objections, or concerns regarding your personal information, you may contact us at:

SINOTRUK PHILIPPINES
Address: The Upper Class Tower, Quezon Ave. Cor. Scout Reyes, Paligsahan, Quezon City, Philippines, 1103
Email: sa***@**********om.ph
Phone: 0917-373-4668
Website: sinotrukphilippines.com